Last updated: [Sept 9th 2026]
Introduction
World Car Track (“World Car Track,” “we,” “us,” or “our”) provides GPS vehicle tracking devices, mobile applications, and related monitoring services (the “Services”) to customers in Pakistan. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our mobile app, or purchase and use our tracking devices.
By using our website or Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our website or Services.
Information We Collect
We may collect the following categories of information:
- Account Information: Name, phone number, email address, city/address, and CNIC or business registration details (for billing and installation purposes).
- Vehicle Information: Vehicle make, model, registration number, and the tracking device serial number assigned to your vehicle.
- Location Data: Real-time and historical GPS location data collected from the tracking device installed in your vehicle, including speed, route history, and geofence activity.
- Payment Information: Billing details and payment records related to your subscription (payment processing may be handled by a third-party payment provider; we do not store full card details on our servers).
- Device and App Usage Data: Information about how you access and use our mobile app or website, including device type, IP address, and app interaction data.
- Communications: Records of your correspondence with our customer support team, including calls, WhatsApp messages, and emails.
How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain vehicle tracking and monitoring Services
- Process installations, subscriptions, billing, and renewals
- Send real-time alerts (movement, geofence breaches, tamper alerts) to you or your authorized users
- Respond to customer support requests and provide technical assistance
- Improve our website, app, and Services
- Send service updates, billing notices, and (with your consent) promotional communications
- Comply with legal obligations and respond to lawful requests from authorities
How We Share Your Information
We do not sell your personal or location data to third parties. We may share information in the following limited circumstances:
- Service Providers: With vendors who support our operations, such as payment processors, SMS/notification providers, and cloud hosting providers, under confidentiality obligations.
- Authorized Users: With individuals you explicitly authorize to access your vehicle’s tracking data (e.g., a family member or fleet manager on your account).
- Legal Requirements: With law enforcement or government authorities where required by law, such as in connection with a theft recovery investigation or a valid legal request.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to confidentiality protections.
Data Retention
We retain your account and location data for as long as your subscription is active and for a reasonable period afterward to comply with legal, accounting, or dispute-resolution requirements. You may request deletion of your data as described in the “Your Rights and Choices” section below.
Data Security
We implement reasonable technical and organizational measures, including encrypted transmission of location data and access controls on our systems, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Location Data and Consent
Our Services are built around the collection of real-time vehicle location data. By installing a World Car Track device and activating our Services, you consent to the ongoing collection and processing of this location data for the purposes described in this policy. If the vehicle being tracked is used or driven by someone other than the account holder (e.g., a family member, employee, or driver), the account holder is responsible for informing that individual that the vehicle is being tracked.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to improve site functionality and understand visitor behavior. For details, please see our separate Cookie Policy.
Your Rights and Choices
Depending on applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your account and associated data, subject to legal or contractual retention requirements
- Withdraw consent for promotional communications at any time
- Object to certain uses of your data
To exercise any of these rights, please contact us using the details below.
Children’s Privacy
Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from minors. Location tracking of a minor’s vehicle use (e.g., a teen driver) is permitted only when managed and consented to by a parent or legal guardian who holds the account.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our Services after changes are posted constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
World Car Track Email (General Inquiries): info@worldcartrack.pk Email (Support): support@worldcartrack.pk
